Customer Success Engineer

About the Role

Founded in 2015, Remediant is cybersecurity startup focused on helping enterprises to protect themselves from state-sponsored breaches through increasing the security of their privileged access. We are proud to be backed by Dell Technology Capital and ForgePoint Capital and supported by customers like Lockheed Martin. The Customer Success Team is a dedicated and geographically-distributed group of customer success champions with the technical skills to solve our customer’s problems. We’re passionate about finding solutions for our customers, and our customer success metrics show that we’re doing a good job!

Our ideal Customer Success Engineer will put the customer first, seeking to understand what the customer needs to accomplish — whether it's solving a technical problem or filling a feature request. We are looking for creative, critical thinking individuals with a tenacious love for problem solving.

You don’t need to have any past experience in the cybersecurity industry; this job is a great opportunity to break into cybersecurity if you’re coming from another technology domain.

What We Value In A Candidate

• You understand start-up life and have a track record of success working in companies where individuals have to wear many hats. You’re ready to jump in with both feet to get things done — building and problem solving, often at the same time
• You have the technical chops to navigate your way around a command line, and can point to one or two new technologies you’ve learned in the recent past.
• You have a strong desire to pick up new skills and knowledge. We are a small and growing team, and we help each other. We value “Show me how” over “That's not my job.”
• You care deeply about people and bring a mindset of curiosity and empathy to conversations.
• You are vociferous advocate for doing the right thing.
• You are detail-oriented. Checklists are second nature, and you often volunteer to take notes in meetings because keeping track of the details brings you joy. Maybe you already found the typo in this job description?
• You enjoy working in an environment where you get to help out in lots of different ways and are not constrained to doing just what's in your (this?) job description.
• You work well and communicate seamlessly with remote team members.

Why We're Hiring

• Our customer base is growing rapidly, and we need more Customer Success Engineers to make sure all of our customers get the success-enabling support that we pride ourselves on.
• As we grow our team, having a more diverse Customer Success team will not only make our team stronger, but will help us provide better support to our customers.